Imperva takes great care in helping customers deploy Imperva products as effectively and efficiently as possible, continuously enhancing them with new features and technologies which protect against the latest threats. To assist our customers, Imperva has established an End-of-Life Policy for all Imperva customer managed software and hardware products to deal with new software releases that are launched on a regular basis.
After a certain period of time, a major architectural change might be required, in which case, Imperva will announce the End-Of-Life (EOL) of the existing product, and might introduce a successor product. To help customers efficiently manage product EOL-transitions, Imperva will announce the dates for the End-of-Life and Last Order Date (for hardware) along with the available migration path according to the table below. Imperva aims to maintain its products in line with the statements given herein. However, due to the ever-increasing pace of cybersecurity and evolution of technology, Imperva might not always be able to follow it.
During its lifecycle a product will pass through the following milestones until it reaches its final End-of-Life state:
The date when a product is made generally available
The last date when an existing subscription or support contract for the related
product or service can be renewed. Support contract renewals may not extend beyond the EOL date.
The date on which Imperva will cease support for the applicable version of the product or service. EOL is a process that consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
An EOL announcement will only be made after a replacement version is in place.
The standard release, including new capabilities, bug fixes and security patches.
A Feature Release is supported for a minimum of 12 months from the GA Date.
A Feature Release End of Life announcement will be sent a minimum of 12 months before the EOL Date.
A release that will only have bug fixes and security patches, no new capabilities.
A Long Term Support (LTS) Release is supported for a minimum of 36 months from the date Imperva announces that it is an LTS.
An LTS Release End of Life announcement will be sent a minimum of 24 months before the EOL Date.
Imperva hardware appliance models reach end of product life due to market requirements, technological innovations, or replacement by products with new, more advanced technology. Imperva reserves the right to revise the policy at any time and customers are requested to stay updated with the latest policy published in the Imperva customer support guide.
To ensure a smooth migration to new Imperva hardware platforms, Imperva will continue to support hardware based on the stated end of life milestone of sixty (60) months after the announced End of Sale date.
Accordingly, the EOL policy for Appliances is:
Note: The duration and specific milestones mentioned in this policy may be subject to change at the discretion of the vendor. It is recommended that customers regularly review Imperva customer support guide for any updates or changes to the End of Life policy for their hardware appliance.
Imperva products are designed for use with multiple databases, operating systems and other third-party products, up to their respective end-of-support dates as identified by the third-party vendor. Although Imperva products may continue to function with the unsupported product of the third-party vendor, Imperva will not be able to provide support for that third-party product, even if that third-party vendor offers extended support. Please contact your vendor representative to confirm the end-of-support dates for that vendor’s respective third-party products.
Only customers with Imperva products that are currently covered by a valid Support contract are entitled to the benefits set forth by the End-of-Life Policy. Imperva may continue offering Support services beyond the standard EOL date and reserves the right to charge additional fees for continuing Support services on any EOL products. Imperva reserves the right to reduce or amend Support services offerings available for renewal under this policy at any time in its sole discretion, with or without notice.
* Subjected to change based on the release date of the last supported version